Multichannel Marketing & Kanye?

Wednesday, September 23, 2009 by Barbara Kovacs

So, nice move Kanye.  Take the only moment a young kid, Taylor Swift, has to be truly thankful, make a huge assumption that Beyonce' was overlooked for an award at the MTV Awards and make yourself a PR nightmare.  My dad has always said, "Go Big or Go Home."  Well, Kanye, you went big, and you went Splat!

I have got to tell you though, this is how I think marketers treat us, as consumers on the Internet. They think they have this whole 'Internet Marketing thing' figured out. They can make wide sweeping, huge behavior assumptions about us based on some random response history we have provided and TADA, we get hit with tons of online marketing and social media marketing.  

The good news is, there are companies that are great at predictive behavior modeling through multichannel marketing.  I love that software companies can help marketers quickly identify the keywords their market is using and then apply Pay Per Click (PPC) Management and lead scoring to determine those in market. 

No need to make assumptions any more, huh?  Geez, Kanye...just think...if you had to do things over again, would you do them differently?  


And You Thought Campaign Season Was Over!!

Monday, September 21, 2009 by J. Dreesen
I was working on an email campaign last week, and didn't realize until it was over how many different parts and pieces there are to a simple email blast........
So, I decided to try to write down all the steps of the campaign, or, I guess you would call it the "campaign workflow" (can you tell I've worked in technology companies the past 9 years!!).
The thinking was, if I capture all the parts and pieces of a typical, successful campaign, I wouldn't have to reinvent it next time, right?

So, I started the list:
- Determine campaign objectives/ROI
- Determine target audience (subset of my database, or external list)
- Determine message and # of waves
- Write content (or direct agency to write content)
- Route content for approvals
- Edit content, based on comments
- Route final content for approval
- Design template (direct agency)
- Route design for approval
- Edit design, based on comments
- Route final design for approval
- Send wave 1
- Send wave 2
- Review metrics
And, on and on and on it goes.......

It's really amazing how many steps there are in a little email campaign.  Now, multiply this by all the little campaigns you do throughout the year, and the scope can be pretty daunting.

What if you could find a tool to document that workflow, and automate the process?  What if you could actually automate that workflow, rather than keeping track with spreadsheets and Outlook reminders?  Imagine what a wonderful world this would be!!!
Oh, imagine if you could also pull up a response history to past campaigns, so that you can build upon the success (or failure) of the last effort????
Well, this stuff is out there, all you have to do it go look for it!!


Go to market with a clean mouth

Thursday, September 17, 2009 by Kelly Turner

I blame my mom for my bad teeth. My dad gets blamed for my freckles and long face, but my mom definitely gets the rap for the teeth. I had a lunchtime dentist appointment yesterday - my third in about three weeks. Thanks mom! While I was brushing and flossing before the appointment, I wondered how many others take time to clean their teeth before going to the dentist. I asked Dr. Geyman and she said that I would be surprised at how many don't. Nice....

It doesn't actually surprise me because I work in marketing. Where's the correlation? It is that I see marketers and companies frequently take their products or services to market with NO campaign management or marketing planning - like going to the doctor with dirty teeth.

They know there is a need to generate lead development and response history that are tracked back to a marketing plan and yet, they fail to do the 'brushing' on the front end to make that connection. By failing to plan, marketers wind up planning to fail. By planning marketing campaigns in advance, you can avoid those cavities and pitfalls of not being able to track back to your ROI in marketing. Go to market with a clean mouth! 



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