I'm not tethered to my laptop, but I certainly couldn't say that of my iPhone and iPad.  Our new mobile app makes this more true than ever.  Here's my story...

If you're a marketer like me, you are always "on."  I mean you think a lot about marketing even when you're not at work.  Like you, as a consumer and business professional, I am  (as is my immediate family) bombarded constantly by off- and on-line messages, which never fail to get me thinking about the strategy and tactics behind a commercial message that is highly relevant.  I am particularly curious about the communications that completely miss the mark!    I'll also admit that I am a weekend peeker -- on my own marketing initiatives.  I like to know how marketing campaigns are progressing as well as the status of creative reviews, etc.  Don't get me wrong, I do have a life.   And, it just got better with our mobile app!

When I purchased my iPad, I said goodbye and closed my work laptop on Friday evening and used my iPad for everything digital, including managing my work and personal email boxes.  I couldn't, however, fulfill my desire to know the progress or status of some marketing activities or check the numbers on a campaign report, etc.   Sooooo... on occasion I'd boot up my laptop to access our integrated marketing software solution. (More than you think!)  

As of this Monday when we released our mobile app, I can stay with almost 100% confidence that I can power down my laptop on Friday for the whole weekend and still remain informed about my projects.  I am particularly excited about the ability to use my iPad and/or iPhone on workdays that take me away from my desk.   For starters, I plan to take my iPad instead of my laptop to certain industry events for note taking.  It's much more portable and easier to carry, and importantly, I have as much access to any of the marketing information I need -- email marketing reports, post campaign analyses, digital assets, etc.  And when the opportunity arises -- as it often does -- I can pull up a solution brochure and send it to an interested prospect on the spot.  Isn't being mobile with marketing automation awesome?

Check it out --

A recent Gartner report ventured that marketing budgets at many larger companies may have been cut by 20% or more in 2009. While the economy was certainly tightening at that time, one of the drivers of that reduction is the difficulty in measuring marketing effectiveness. It’s a high spend category with little clear proof of ROI, so that’s why marketing budgets get slashed, especially when times get a little tough. The danger here is that without accurate measurement, organizations don’t know where to trim and may end up cutting valuable programs. The right Marketing Operations solution can help by:

Giving you a complete marketing picture.
Get an end-to-end picture of precisely what is taking place in the marketing lifecycle, from origination through to fulfillment. In this way, bottlenecks can be quickly and efficiently identified and removed.

Protecting your brand.
Manage artwork and approvals using a structured system that ensures marketing and brand managers see and approve new marketing collateral before it goes to print or is released via online channels.

Providing better organization for your creative assets.
Assets can be organized by campaign, project, job number or any other reference and stored in a permanent web-based archive. And they can be quickly found by staff for revision or reuse, long after a marketing campaign has ended.

Improving team communication.
Marketing Operations programs have built-in options to notify managers as key events occur, such as the approval of artwork, or delivery of collateral to channel partners.

Accelerating delivery times.
Flexible workflows make it far easier for staff and suppliers, from one or many regions collaborating on a campaign or project, to share information and speed approvals.

Allowing you to refine marketing operations as you go.
Marketing Operations programs give managers the tools to analyze, revise and benchmark improvements to the marketing lifecycle in hours - not weeks, months or years.

And that’s just the tip of the iceberg. There are dozens of Marketing Operations solutions out there with hundreds of features, and you need to do your research to find the one that will optimize your own marketing efforts. Start with this report from Gartner (they call Marketing Ops MRM or Marketing Resource Management), “Magic Quadrant for Marketing Resource Management.” It describes the strengths and attributes of today’s leading Marketing Operations software providers. Good luck!
 

As a company, Aprimo spent many years in a software category (marketing resource management) that most marketers knew little about.  This category focused on the "back office" of marketing, helping the marketer manage their projects, their budget, and their marketing assets.  However, most marketing organizations 10 years ago did this with spreadsheets and file systems (and many of them still do today!  p.s. we still would like to talk to you!).

When you live in a category for a long time that does not have general awareness, you get addicted to outbound marketing.  This is because you are constantly having to "reach out" to educate someone about what you do, why it is important, and why they should care.

Times have changed at Aprimo, and now we are serving many markets that have ready, willing buyers looking to solve the problems they have today with software we offer.  However, it is interesting that our marketing was slow to change.  We became addicted to outbound.  Even though there are many marketers now looking to solve problems like email marketing, search engine marketing, campaign management, and more, we have built an engine that tries to "call everyone" asking if they want to solve the problem vs. putting up a sign saying "we solve this" and letting them find us.

Ok, a sign is a simplistic example.  However, effective PPC campaigns are just not something we think first about.  For instance, there were 700,000 people looking for "email marketing software" this month.  However, we never seriously tried to win that search term.  Instead, we will place millions into channels calling people about email marketing hoping they happen to be one of the 700,000 that already told us they were looking via search.

Times are changing at Aprimo and so is our marketing approach.  In the coming months, we are going to be investing more and more on inbound channels.  However, habits are hard to break and this change does not come easily.  I imagine we are not the only company struggling to break such habits!

 

• http://www.aprimo.com/marketingstudio/splash/splash.html (a 3D Marketing Studio splash introduction)

Purpose of Marketing Studio Splash Page

• Blender 3D (blender.org) - create Box Animation: Output Targa
• Adobe After Effects  - import TARGA & animate icons; output FLV
• Adobe Flash - used to embed FLV and actionscript was used for the lights in the background

Challenge

When I graduated from college and entered the business world four years ago, I would've readily admitted that I didn't know much at all about corporate America. There were things I knew I didn't know, like how people managed to work in the same job for years. My experience, to that point, included various jobs that each lasted between four and six months. But, for the most part, I didn't know what I didn't know.

I didn't know that there were thousands of unique job titles in marketing that I could explore with my marketing degree, and I didn't know what those job titles were or meant. Marketing Research. Marketing Communications. Media and Public Relations. Marketing Campaigns. Inside Sales. Graphics. Web Content Management. Product Marketing. Event Management. (I like the sound of that last one...)

I also didn't know there would be applications and programs and software that would help me accomplish and organize my day-to-day work life, let alone that one of those software programs would fall under the marketing operations software umbrella. I definitely didn't know that I'd be working for a company that develops an industry leading product under that umbrella.

At Aprimo, we drink our own champagne. We develop and sell marketing operations software, and our marketing department uses it. I was introduced to "ARC," our internal implementation of the software, Aprimo Resource Center, on my first day. In those days, using ARC, meant researching, verifying and updating customer and prospect data in our database. Today, it means a hundred different things. I can't manage the planning and logistics of an event without it! I mean, I could. But I'd rather not.

When we're evaluating a new event, we use the proposal process. When we've decided to host or sponsor an event, we track the financial forecast, what we've committed to spend and what we've actually spent. When we need to make sure that ten team members are working efficiently on different aspects of an event, we use a workflow that sends reminders, captures completed work and approvals, and dynamically adjusts if the timeline changes or a new step is inserted. This is not simply project management, people!

I wonder... where do you find yourself today? Maybe, you're like me four years ago and are still trying to figure out what marketing operations software is. (If that's the case, I wonder how you stumbled across my blog...) Maybe you do know what you don't know, you know you need to learn more and find a solution that best fits your organization, but haven't done anything about it yet. Or maybe you're a perfect specimen of a marketer, with effective marketing operations software in place, and we could all learn a thing or two from you. So where do you find yourself and what do you know?

Have you ever noticed that we speak our own language in the corporate world? My colleague and I keep a mental list of these words and phrases. Sometimes we can't make sense of them, and sometimes they're just hysterical.

Children have their own language, as do high school and college students. Texting and tweeting requires an abbreviated language. When I transitioned from college Kati to corporate Kati, I knew I'd be changing the way I spoke, putting on my professional voice for phone calls and meetings.

I naturally assumed I'd drop certain words and phrases ("like" and "ya know?"). But I also learned a new language. I was surrounded by "let's take that offline" and "this content should be evergreen."

"Do you have bandwidth this week?"
"I'll ping John about that."
"Let's flesh it out."
"Give me the 30,000 foot view."
"We're not trying to boil the ocean."
"If you could wave your magic wand..."

Computer programmers speak "geek," and architects chat "math." Marketers have a language, too.

We all know language can be a barrier. Aprimo's marketing management software refers to an event, campaign or project as an activity. And activities roll up to programs. But we don't want to add another barrier to the lives of our users. Because we recognize that all marketing departments are not created equally, we allow users to configure the terminology in our marketing management software to match their language. So if you want to call it a tradeshow or a project, hop in and change it. Instead of rolling up to a program, you can roll up to a strategy or quarterly objective. The choice is yours.

Does your current marketing management software give you this freedom?

I can honestly say I had never even considered the term Marketing Operations prior to starting at Aprimo nearly four years ago. Now I’m not only entrenched in promoting this technology for marketing to help automate and manage marketing, I’m also knee-deep in managing Marketing Operations at Aprimo. I guess this is what I get for having a strong math and process background. It goes back to my days as financial manager for the Concert Committee and my fraternity in college. My engineering degree gave me a healthy appreciation for process. However, my creative side drove me into marketing so…well…here I am. 

I’m fortunate to play a role that feeds my creative side and my process/logical side. What I find interesting is how marketing operations seems to be the step child of marketing automation. I understand that the “execution” aspect of marketing is where the rubber meets the road and demand is created, however; I am amazed that marketers don’t fight the amount of detail and project management they have to deal with to get to the creative work. A good marketing operations application can simplify a lot of this. It takes some work, but the pay off can be great. From financial tracking, to managing creative workflow and our digital asset library, we’ve benefitted many times over. A couple of years ago, we became our own case study when we let our discipline relax and lost track of some big invoices. I got the assignment to get our financials back in control and put some process in place supported by our own product.   Now, I'm tracking ROI in marketing activities.

Stay tuned and I’ll give you some more details on working with marketing financial software. If you are having similar issues or are on your own marketing operations journey, I would love to hear from you.

I have a confession:  Back in my early days in marketing, I was doing a national tour for sales training with a large multi-national high tech company.  It was one of those "If this is Tuesday, it must be Raleigh" tours with a different city and the same presentation each day.  To say the least, it got a little old delivering the same presentation.  To stave off the boredom, we challenged each other to weave in some nonsense phrases in our presentations (purple aardvarks for example). 

What's my point, you may ask?  Marketers don't become marketers to do the same thing over and over again.  They join marketing to tap into a desire to be creative.  However, much of marketing is about doing the same or similar tasks very well.  Just like robotics in a manufacturing facility, marketing operations management software can address the repetitive side and enable the creative side for a marketer.  Automating the marketing workflow takes some of the marketing project management load off of the marketing team.  If you're not sitting here worrying about who has to review this item next and whether you have the most recent version of the creative, you have more time to be creative.

So, why should you look at marketing operations management software?  It will give you time to find your purple aardvarks!