
Well...that is a popular question these days now that trade show season is starting again. Trade show attendance is clearly down and event managers are quick to tell us "it's gotten rid of the tire kickers." If someone is coming to a trade show today, they are really interested in what you have. That's an interesting premise but not one you can answer at the show (where they would like you to renew for next year, by the way). Marketing operation management is important for answering this question. To truly track the Marketing ROI of an event, you'll need to track the results and the cost. It seems so simple, but keeping an accurate accounting of both is a challenge.
A strong Marketing Operations Management component will track the cost of the activity in one place. This aspect of Marketing Financial Management software should not be taken lightly. The ability to show a view of financial status the way that marketing wants to track cost is the elegant benefit of MRM software. The marketing software application will provide you a foundation for tracking the results of an event. How many names did you collect? How many move to the next stage in the marketing funnel (downloaded a white paper or attended a webinar)? How many became an appointment? How many did sales pursue as an opportunity? How many closed as new deals? Depending on your business, your metrics and expectations will be different, but these metrics need to be tracked to express your marketing ROI.
I have a confession: Back in my early days in marketing, I was doing a national tour for sales training with a large multi-national high tech company. It was one of those "If this is Tuesday, it must be Raleigh" tours with a different city and the same presentation each day. To say the least, it got a little old delivering the same presentation. To stave off the boredom, we challenged each other to weave in some nonsense phrases in our presentations (purple aardvarks for example).
What's my point, you may ask? Marketers don't become marketers to do the same thing over and over again. They join marketing to tap into a desire to be creative. However, much of marketing is about doing the same or similar tasks very well. Just like robotics in a manufacturing facility, marketing operations management software can address the repetitive side and enable the creative side for a marketer. Automating the marketing workflow takes some of the marketing project management load off of the marketing team. If you're not sitting here worrying about who has to review this item next and whether you have the most recent version of the creative, you have more time to be creative.
So, why should you look at marketing operations management software? It will give you time to find your purple aardvarks!
Let me know if you have been in this situation before:
It's getting close to the end of Q3, your budget is getting thin, and yet you have to keep growing the funnel of qualified leads for your sales team.
So, what do you do?
You're one person, right?
Ah, the one-man (or woman) Marketing team......
You're labor, you're management, and you're everything in between!!!
OK, so do you try to get IT to add another call-to-action and landing page to your website?
IT is telling you it will be another week or two until they can fit you into their schedule.
Do you make a deal with some of your media reps to "test" some online ads?
Good luck with that one!!
Start looking for some tools to help....there is a whole world out there, called Marketing Software, that can aid you in your quest to keep performing.
If you're on the Operations side of Marketing, meaning managing processes and budgets, there are tools just for marketing operations management that can aid you!
Looking to grow or increase the effectiveness of your online marketing initiatives?
You name it, there is help for organic search, paid search, microsites, all available to help you manage your business, and manage it more effectively.